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Trusted Trader scheme turns 10

Trusted Trader was established in 2008 to give customers more confidence in choosing a reliable tradesperson who commits to doing a good job at a fair price.

Since its launch, it has become the largest single authority scheme of its kind in the country, with more than 1,000 members representing more than 80 different trade sectors.

The Cabinet Member for Health and Communities Councillor Carol Hart said:

“The fact that Trusted Trader is hitting such an important milestone shows how valuable the local community, as well as local businesses, find the scheme.

“It helps to put consumers’ minds at ease and allows them to feel much more secure and protected when choosing a trader.

“We all hate the feeling of being taken for a ride – so the fact that traders are vetted beforehand and you can see feedback from other customers who use the scheme is priceless.”

Kevin Nutt, Director at T Nutt & Sons Floorings Ltd, Clay Cross, signed up to the scheme when it first began in November 2008 and hasn’t looked back since. He said:

“We thought it was a great idea because the majority, 99%, of our customers come to us because we’ve been recommended by other people - family and friends – and we were confident that we would be rated highly, so we jumped at the chance.”

He added:

“We have customers ringing up saying ‘we’ve seen you’re in Trusted Trader and we feel confident we’d be able to come and see you and have confidence in your company’.

“It can only benefit your company, it can only make your company grow – I’d definitely recommended it.”

Anyone who has dealt with a Trusted Trader is encouraged to go online and leave feedback on their experience, which is looked at by the trading standards team.

Genuine, relevant and lawful comments are published on the Trusted Trader website so that other consumers can make a reasonable judgement on the trader they’d like to use.    

Find out more about the scheme and search the online directory of traders

Businesses can find out about the benefits of the scheme and how to sign up.