Voice of the Customer Masterclass

Host: NBV

Location: Online

Cost: Free

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Online: Wednesday 18th May 2022

Seeing successful companies brag about their loyal customers? Concerned your customers don't like you half as much as you deserve? Tired of fighting to make sales?

In this half-day Masterclass, you will learn how to understand and improve the experience of your customers, so that they keep on buying and refer your products and services.

You will leave with an action plan covering five key topics:

  • Building a team
  • Making sense of customer perceptions
  • Creating action plans to improve customer experience
  • Repairing and reviving relationships
  • Choosing your next steps

During our time together you will speak with peers and challenge each other to think differently about your customers, commit to actions and receive materials to help you communicate with your team.

Our guest speaker Michelle Spaul is a Customer Experience Consultant who believes small and medium sized businesses deserve the competitive advantages enjoyed by big companies and understands the time and cost constraints that get in the way.

With a long history of helping businesses, teams and individuals working more closely, more beneficially with clients and customers she knows what is necessary and how to deliver business results.

Nottingham Urban Business Support Programme

This event supports growing businesses in Nottingham City, Broxtowe and parts of Gedling, Rushcliffe and Ashfield and is open to registered businesses only. The programme provides mentoring, training and grant funding for new and growing businesses based in designated Nottignham City Region wards*

* Geographical eligibiltiy check will be undertaken.



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