Managing Difficult Conversations - Reskill and Recover

Host: University of Derby

Cost: FREE

How do you prepare for a difficult conversation that is going to be challenging and tough?

Ask most people how they feel about tackling difficult conversations, and at least 90% of them will feel intensely uncomfortable, recalling a previous time when they had to deal with one. These situations happen frequently, but dealing with them is something that leaves most of us cold at the prospect.

Avoiding challenging discussions can make situations worse causing further issues by eroding trust and damaging relationships.

In this unit, you will cover:

How to prepare for difficult conversations

How to build confidence as you learn key tools and strategies to navigate more challenging communications

How to communicate positively 

How to build relationships 

How to become effective in managing, tough and difficult conversations

Applying the workshop insights will:

Increase your well-being

Earn the trust and respect from those you work with

Improve your relationships

Enrich the overall atmosphere and productivity of your organisation

Managing difficult conversations training will equip your team, leaders and managers with the skills they require to handle a variety of difficult conversations with confidence. 

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