Managing Difficult Conversations - Reskill and Recover
Host: University of Derby
Cost: FREE
How do you prepare for a difficult conversation that is going to be challenging and tough?
Ask most people how they feel about tackling difficult conversations, and at least 90% of them will feel intensely uncomfortable, recalling a previous time when they had to deal with one. These situations happen frequently, but dealing with them is something that leaves most of us cold at the prospect.
Avoiding challenging discussions can make situations worse causing further issues by eroding trust and damaging relationships.
In this unit, you will cover:
How to prepare for difficult conversations
How to build confidence as you learn key tools and strategies to navigate more challenging communications
How to communicate positively
How to build relationships
How to become effective in managing, tough and difficult conversations
Applying the workshop insights will:
Increase your well-being
Earn the trust and respect from those you work with
Improve your relationships
Enrich the overall atmosphere and productivity of your organisation
Managing difficult conversations training will equip your team, leaders and managers with the skills they require to handle a variety of difficult conversations with confidence.
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