Host: D2N2 Growth Hub
Location: Online - Webinar
Date: Monday, 22nd June 2020 at 10.00am - 12.00pm
This webinar is hosted by the D2N2 Growth Hub, East Midlands Chamber and part-funded by the European Regional Development Fund.
The time to promote added value services and products is at the point when the client has just made a successful purchase or are talking with a support person they feel they trust. In fact non-sales people probably generate more trust and future business in just these situations as there should be plenty of goodwill.
Gain rapport fast using verbal and non-verbal communication either on the telephone or face to face
Knowing your outcome and how to approach the discussion
Powerful questions to help you and your client become clear on the right solution
Objections and questions – how to answer them to help the sales process keep moving
Getting people to commit
You will know how to start the conversation and have a series of questions to ask
You'll understand what an additional product or service is really worth to your client.
You will know how to represent exceptional value to your customer in order to gain their commitment
How to build relationships and gain further sales opportunities for you and your colleagues.
Anyone in your business who talks to customers and can influence future business. Your support/ post purchase people will probably have easier access to the extra information the sales approach needs, they just need the ‘commercial skills’ to ask the right questions to gain further business opportunities and close them or feed them to their colleagues to secure more added business.
10.00am - 10.45am - Webinar presentation
10.45am - 11.00am - Break
11.00am - 11.45am - Webinar presentation
11.45am - 12.00pm - Q&A
Charles Barnascone is a highly experienced trainer, sales coach and business development consultant who has worked with a large number of diverse companies delivering solutions in an innovative way and providing business development support.
This webinar will be delivered via Go To webinars. To register for a place complete the booking form. Any questions please speak to your dedicated Events and Engagement Officer – Bryony Delahaye - 07741 904395
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