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Delivering Great Customer Service to International Clients - Nottingham

Host: East Midlands Chamber
Venue: Nottingham Office
Date: Wednesday 21st November, 2018
Time: 9.30am - 12.45pm
Cost: Member £139 + VAT - Non Member £199 + VAT

Delivering Great Customer Service to International Clients

Customer service is the key to success in international markets. It is the way we interact with our overseas clients that differentiates our company from all the competitors in a busy marketplace. We will discuss how to turn a potential customer into an advocate or loyal partner.
Always give people more than they expect to get; do what you do so well that clients will recommend you, and remember that unhappy customers will tell the world on social media.

Workshop Programme in Detail

During the workshop we will address the most important customer service issues including:
Factors influencing loyalty
Benefits to companies and customers
Customer retention strategies.
Key components for great service
Delighting your customer
Results of customer surveys
Relationship marketing ladder

Course Outcome

Delegates will come away from the workshop with ideas about to achieve great customer service and start to introduce new effective practices immediately to grow international business and improve profits.

Who Should Attend?

Sales Directors or Sales Managers who are new to export or anyone who is responsible for developing, managing or optimistic distribution channel networks. Owner/managers, sales and marketing directors, and export staff actively involved with overseas agents/distributors.

Course Delivery

This half day international masterclass is delivered in a board room style environment from the Chambers modern training facilities and is limited to a maximum of 12 delegates. Lunch and refreshments are provided as part of this workshop and there is no requirement for delegates to bring any stationery or IT equipment.

About the Trainer

Simon Bedford set up SGB Associates (UK) in 2002 and runs a wide range of export workshops.
He has just completed a book "Exporting Made Easy" a practical guide to selling services and products overseas. Simon is also an Associate lecturer at Sheffield Hallam University, and is on contract to The Department for International Trade to provide export support to companies.
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