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Collecting Debts By Phone - Nottingham

Host: East Midlands Chamber
Venue: Nottingham Office
Date: Tuesday 30th October, 2018
Time: 9.30am - 16.30pm
Cost: Member £245 + VAT - Non Member £350 + VAT

Collecting Debts by Phone

This one day highly participative course is designed to give delegates the skills to talk to people effectively over the telephone and the techniques to increase their success rate.

Running a business successfully means more than having the right product or service. It means more than good marketing, high sales, able staff, a high profile image and good customer care. All these things come to nothing if you don't get paid and paid on time.

Course programme in detail

• Communicating on the telephone
• Appropriate questioning techniques
• Skills required for success
• Speaking to the right person
• Retaining image and good-will
• Assertiveness over aggression
• Moods and attitudes of customers
• Controlling for agreement
• Dealing with the difficult person
• Reaching agreement

Course outcome

Designed to improve the payment of outstanding debts while retaining good customer relations.

Who should attend

Anyone in a credit control situation who requires to chase debts by use of the telephone.

Course delivery

This course is delivered from the Chambers modern training facilities and is limited to a maximum of 12 delegates. Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

About the trainer

Steve Bracey, the course leader for this event, has a wealth of commercial experience delivers a range of business practice courses on behalf of the Chamber in an enthusiastic and down-to-earth style.

Other courses you may benefit from

• Understanding Business Finance
• Working Assertively and with Confidence
• Microsoft Excel Courses
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